With a goal to "provide a full range of audiology and hearing aid services to patients in the Lancaster area", Dr. Kamal Elliot rented a small office space in Lititz, Pennsylvania nearly 14 years ago and A&E Audiology was created. Dr. Elliot saw the need for quality, local audiology services for patients that was more convenient, but still provided exceptional services.
Equipped with the needed audiology training to provided customers with outstanding services but no business experience, Dr. Elliot turned to SCORE for help.
Dr. Elliot was first paired with SCORE mentor Everett Williams. Williams walked the doctor through the appropriate steps of setting up a practice, how to write a business plan, along with other business logistics.
With the help of SCORE, A&E Audiology was off to a good start and thriving. After expanding to two locations with new employees, Dr. Elliot was finding it a bit tough managing every aspect of the business. After learning that one of her patients had recently joined SCORE, Dr. Elliot turned to SCORE again for some guidance.
This time, the doctor was paired with mentor Jerry Glenn after learning that her previous mentor had relocated to Virginia.
Glenn helped the doctor develop a better financial plan by evaluating her business and working with the business budget. Glenn also pulled a group of SCORE mentors together to brainstorm with Dr. Elliot on ways to drive more business to her organization within the next two quarters.
A&E Audiology has grown into three full-time locations and has a staff of five licensed audiologists along with a doctoral student.
A&E Audiology was voted "Best Place for Hearing Aids" in Lancaster County 7 years in a row. In 2013, A&E Audiology was also a "Readers' Choice Award Winner" for Lancaster Newspaper.
A&E Audiology was recognized by SCORE as the 2014 Outstanding Woman-Owned Small Business.
Dr. Elliot says she is indebted to her mentors and could have not started without the help of Everett. "They are amazing, wonderful and knowledgeable, I'm indebted." When asked what she would tell others about SCORE, the audiologist said, "For me, it's been one of the most helpful resources when starting my business and now growing my business."